1. Information We Collect
We collect information you provide directly to us when using our services and software platforms:
- Account Information: Name, work email address, company name, and authentication credentials.
- Usage Data: Telemetry, IP addresses, browser specifications, and interaction patterns within our platforms.
- Client Data: Business records and database assets hosted on custom B2B infrastructure under client direction.
2. How We Use Your Information
Pallchain Technologies utilizes collected data strictly to operate and secure custom software platforms:
- Provisioning, maintaining, and optimizing custom B2B application infrastructure.
- Processing service authentication, audit logging, and automated threat monitoring.
- Complying with contractual commitments, Service Level Agreements (SLAs), and legal requirements.
3. Data Sharing & Third Parties
We do not sell, rent, or monetize your personal data. We share necessary operational data only with vetted cloud infrastructure providers (such as AWS and Vercel) bound by strict confidentiality obligations, or when required by enforceable law enforcement requests.
4. Data Security & Storage
We implement enterprise-grade security protocols, including AES-256 encryption at rest, TLS 1.3 encryption in transit, strict role-based access control (RBAC), and continuous vulnerability monitoring to protect all hosted assets.
5. GDPR & International Privacy Rights
Under GDPR and international privacy regulations, users retain full rights to request access, rectification, data portability, or complete erasure ("Right to be Forgotten") of their personal records maintained on our primary servers.
6. Contact Information
To submit privacy requests or inquire about our data handling practices, contact our Data Protection Officer at: privacy@pallchain.com